Hexhold Support

Last updated: October 3, 2026

For Hexhold support, questions, bug reports, privacy requests or safety reports, email sasheenmusic@gmail.com.

Helpful Details

When asking for support, please include:

• Your device model.
• Your operating system version.
• The Hexhold app version.
• A short description of what happened and what you expected.

Remove Ads

Remove Ads is a one-time purchase. After you buy it, Hexhold never shows ads again on that Apple Account.

• To buy it: on the home screen, tap Settings, then Buy next to Remove Ads.
• To get it back on a new device or after reinstalling: sign in with the same Apple Account, open Settings and tap Restore Purchases. You are not charged again.
• If Restore Purchases finds nothing, check that the device uses the Apple Account you bought it with.
• Refunds are handled by Apple at reportaproblem.apple.com.

Online Play

• Online play uses Game Center. Tap Play Online on the home screen and sign in when asked.
• To add a friend, share your friend code or link from Play Online > Friends, or enter theirs with Add Friend.
• To report an offensive name or block a player, open Friends, tap the player's menu, then Report Name or Block.
• To delete your online profile, open Play Online > Profile > Delete Online Profile. Your offline progress stays on your device.

Privacy

Your offline saves stay on your device. The free version shows ads from Google AdMob between games, and online play stores a profile on our server. Read the Hexhold Privacy Policy.